Terms of service
Welcome to Must Have Scents. These terms and conditions outline the rules and regulations for the use of our website and services.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Must Have Scents if you do not agree to all of the terms and conditions stated on this page.
1. General
1.1 These terms and conditions apply to all purchases made through our website. By placing an order, you agree to be bound by these terms and conditions.
1.2 We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms and conditions.
2. Products
2.1 We aim to display the colours and images of our products accurately. However, we cannot guarantee that your device’s display of any colour will be accurate.
2.2 All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
3. Orders
3.1 By placing an order, you are offering to purchase a product subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.
3.2 We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
3.3 If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
4. Pricing and Payment
4.1 All prices are in GBP and include VAT where applicable.
4.2 We reserve the right to modify prices at any time, but products will be invoiced based on the rates in effect when the order was placed.
4.3 Payment can be made by various methods, including credit card, debit card, and PayPal. We ensure that any information provided to us for payment purposes is securely handled.
5. Shipping and Delivery
5.1 Delivery times may vary according to availability. Any guarantees or representations made as to delivery times are subject to postal delays, for which we will not be responsible.
6. Returns and Refunds
6.1 We offer a 14-day return policy. If you are not satisfied with your purchase, you may return it within 14 days of receiving your order for a refund.
7. Privacy Policy
7.1 Your submission of personal information through the store is governed by our Privacy Policy
8. Intellectual Property
8.1 All content included on this site, such as text, graphics, logos, images, and software, is the property of Must Have Scents or its content suppliers and is protected by copyright laws.
8.2 You may not use any of our trademarks or trade dress without our prior written permission.
9. Limitation of Liability
9.1 Must Have Scents shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the website or for the cost of substitute products or resulting from any products purchased, messages received, or transactions entered into through the website.
9.2 You agree to indemnify, defend, and hold harmless Must Have Scents, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liabilities, damages, and costs arising from your use of this website or your breach of these terms and conditions.
10. Governing Law
10.1 These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. You agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.
11. Offer Terms & Conditions
• All promotional offers are subject to availability and may be withdrawn, changed, or extended at any time without prior notice.
• Discounts and special pricing are only valid during the promotional period stated (if any) and cannot be applied retroactively or combined with other offers unless explicitly stated.
• Offers are non-transferable, non-refundable, and have no cash value.
• We reserve the right to cancel or modify any promotion due to unforeseen circumstances or suspected misuse.
• Offers are only valid for orders placed on our official website unless otherwise mentioned.
• Any returns or exchanges made on orders with promotional pricing may affect eligibility for the offer and result in a refund adjustment.
By participating in any of our offers, you agree to these terms and conditions.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us.
Thank you for choosing Must Have Scents.
13. Company Information
ONLINE RETAIL VENTURES LTD
Company Number: 15524520